Q: Will the reliability of my electricity be affected if I change providers?
A: No matter which Retail Electric Provider you choose, your electricity will continue to be delivered by the same reliable local wires company. The local wires companies are still regulated by the PUC and they maintain the "wires" into your home or business. If you do have a power outage, it won't come back on any faster whether you have switched providers or not. The local wires company is still responsible for the maintenance and repair of your electric service. You will still call them in the event of an emergency or outage at the number provided on your bill.
Q: What has changed with deregulation?
A: You now have a choice in your electricity provider. You now have control as to who bills you for the electricity you use in your home or business. That's the main idea behind deregulation -- giving you the customer more choice and more control.
Q: What if I pick an electric company that eventually goes out of business? Will I lose power?
A: No, you will not be without power. You should actually receive a notice from your provider if this is going to happen, but if something happens and you don't -- you will still have power. The PUC has listed a provider of last resort for those unfortunate events such as this. They will become your provider until you can make a choice in a new provider.
Q: How do we know how much we are saving?
A: D & D Energy Solutions will provide each customer with a monthly savings update for the selected D & D Energy Solutions service.
Q: Will D & D Energy Solutions communicate changes in the energy industry as well as for my facility?
A: Yes, D & D Energy Solutions will send out “opportunity alerts” from time to time allowing you to capitalize on additional energy saving programs.
Q: How can D & D Energy Solutions save me money?
A: D & D Energy Solutions and its partners are not subject to the same kind of pricing regulations local public utilities must adhere to. In addition, as one of the states best independent energy consultants, our objectivity allows us to pursue energy at the lowest price, and then pass the savings on to you.
Q: Will I have to get new lines and metering equipment when I buy electricity from D & D Energy Solutions?
A: No, Here’s how it works: D & D Energy Solutions sells you low cost electricity; your local utility continues to deliver it via the existing wires. Your local utility will continue to provide all the same services that you have become accustomed to; such as maintaining your wires, reading your meter, and handling emergencies.
Q: How will I be billed?
A: Currently, your local utility company, bills you for generation, distribution and transmission of electricity. With D & D Energy Solutions, you will continue to receive the SAME distribution and transmission from the local utility, except the generation (actual electricity) will come from one of our select suppliers (all on one bill) at a large discount ranging from 10% up to 30% or more, depending on your company’s load profile.
Q: How much does it cost to switch to D & D Energy Solutions?
A: There are no costs to switch. The transition to D & D Energy Solutions is a simple paperwork transaction!
Q: Will service and reliability change with any of the services I select through D & D Energy Solutions?
A: No, D & D Energy Solutions provides ALL of its services through your existing facilities infrastructure (ELECTRIC- existing electric wires, ENERGY MANAGEMENT –existing equipment / appliances). The current delivery mechanism that your facility has in place for each service will remain EXACTLY the same.
Q: How long does it take to switch to D & D Energy Solutions?
A: Upon signing the required paperwork for each service, the savings program would start approximately 60-90 days later
Q: What can D & D Energy Solutions do for me that I can't do on my own?
A: There are a number of key elements to ensure your company benefits from the best supplier deal in the market. While you could make the time and financial investments on your own, we've already built all of the required elements to optimize the energy procurement for our clients including deep market knowledge, key supplier relationships, efficient processes, and critical supplier management experience. We've put all these pieces together so our clients' don't have to and can instead focus on their core business with the confidence and comfort that they are benefiting from the best energy supplier deals in the market. In short, with D & D Energy Solutions, you avoid the incremental and opportunity costs associated with diverting your core resources to focus on energy procurement.
Q: What fees does D & D Energy Solutions charge for their services?
A: The supplier of choice pays D & D Energy Solutions. You will receive one bill with all charges.
Q: What kind of savings can I expect?
A: Savings range from 10% up to 30% or more, however, the average savings are around 20%.
Q: How will D & D Energy Solutions calculate forecasted savings?
A: Using a published formula, we will calculate an average unit rate based on previous 12 months usage and apply it towards new pricing to calculate a new average unit rate. Savings are realized by calculating the difference between these two unit rates.
Q: What if D & D Energy Solutions can't show me savings?
A: D & D Energy Solutions will find and negotiate an agreement for you at no cost/risk to your company --- you are under no obligation to sign with a new supplier. This sounds too good to be true --- what's the catch? Since D & D Energy Solutions is completely aligned with you, the buyer, there are no catches or hidden games. This is an opportunity to drive costs out of your bottom line without having to divert your resources or make any investment. We’ll find you the best deal in the market and negotiate a contract at no cost to your company.
Q: Why shouldn't I just stick with my current power company and see how this whole deregulation thing shakes out?
A: There are no underlying changes to energy infrastructure or delivery --- you're just buying the same energy you use now from someone else. No real risk and the opportunity for significant savings.
